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Returns & Refunds
 
Your happiness is our number one priority at Luscious Gifts. If you receive any products that are damaged or faulty, we will happily organise an exchange for you. Our delivery agent assures recepient and shows the products is in working order and not damaged.

You may return damaged or faulty goods within 7 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, a replacement will be dispatched (subject to availability) once we receive the faulty return, at our cost. We reserve the final right to determine if a product is actually faulty.

Cancelled or unwanted items will attract a Restocking Fee of 15%. Cancelled or unwanted items returned after 14 days will attract Restocking Fees of 25%. Cancelled or unwanted items cannot be returned after 14 days. Shipping fees are non-refundable. Please ensure that all original items including packaging, manuals, etc... are returned. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Note: Perishable items are only subject to return and refund if its late or undelivered due to company.

Making a Return

To make a return to Luscious Gifts, please complete our Returns Form. This is a Adobe Acrobat PDF file. If you do not already have Adobe Acrobat installed, please click here to download Adobe Acrobat.

Click here to open the Returns Form in a new window for printing. (Coming Soon)

Safely pack all items back into the box with the Returns Form.

* NOTE: Please ensure that all original items including packaging, manuals, etc... are returned. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Please send all Returns to:

Returns Department,

Luscious Gifts
2nd Floor, Panasonic Centre, 1/6-Q,
PECHS Block 6.
Karachi, Pakistan.

talk : 92 21 34533867
fax : 92 21 34382881
24 x 7 Sales & Support: + 92 343 3067158

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